These guidelines for delivery are in place to allow for a great experience both from our standpoint and yours. Missed deliveries aren’t fun for anyone!
Timetable for a Delivery
If you request ASAP as your delivery time when you order online, it will typically take about 50-60 minutes to make this delivery, however, longer times are possible if we have a large number of orders at one time or if you’re on the perimeter of our radius while shorter times are possible if we have few orders and you are nearby. If you are curious about how long deliveries are running at any given time, please give us a call at the number below during business hours and we’ll be happy to let you know before you place an order.
We will do our best to get your cookies fresh to your door at your requested time, however, delivery times are not guaranteed due to a variety of reasons. When you place an order over the phone, we can give you a fairly accurate ETA. When you place an order through the website, you will be given a screen confirming your order as received and providing an estimated time of delivery. Once again, these are estimations!
Jake’s Bakes guarantees delivery to the address provided at the time of order only, not the recipient.
We have a call-ahead policy for gift deliveries to personal residences or offices after 5:00 p.m. so that we can confirm the recipient (or someone) will be available to receive the delivery.
If you are ordering a gift for someone else, please make sure to indicate the recipient’s name and phone number, and a gift message if you’d like to include one. Gift deliveries requesting a ‘surprise delivery’ without a call-ahead will be left in the on the porch if the door and/or provided phone number are not answered and take no responsibility for orders that are damaged or stolen.
Dorms, Condos or Other buildings with security at the Front
When you place an order, please make sure to provide us with an accurate phone number where you (or the gift recipient) may be reached. When we arrive, we will call the number so you can meet us in the lobby or outside the building as we are not able to access dorm rooms directly. If you do not answer the phone when we arrive and we are unable to leave the delivery with the front desk, you will be responsible for calling the shop to schedule another delivery, at which point a second-delivery fee will be charged.
Campus deliveries please note: We do not deliver to PMBs! Please provide the recipient’s phone number so we may set up a good time/place to deliver the cookies.
Location Out of Delivery Area
Please call the shop or e-mail email@example.com to discuss out-of-delivery-area orders. We will not travel beyond Nashville borders