FAQ

May I order a variety of cookies in one dozen or do they all have to be the same?

Your order may contain different varieties. The number of varieties depends on the amount of cookies you order. With a 1/2 Dozen, you may get 2 varieties; 1 Dozen = 3 varieties; 1 1/2 Dozen = 4 varieties; 2 and 3 Dozen = 6 varieties; 4 Dozen or more = 8 varieties. If you are having trouble with the online system, please call the shop and our team will take care of you!

May I include a note with my cookie gift?

Absolutely! Though we do write straight-forward notes with the same handwriting as all others, our staff enjoys humorous and thoughtful notes as well. But please,  no essays. All notes are complimentary and come on a Jake’s Bakes fold-over card. To ask for a note in your online order, include the note-to-be in the “Special Instructions” box or the “Delivery Instructions” box. You may also call the shop or e-mail Jake at jake@jakesbakesnashville.com

I am outside the delivery area, is there a chance you all can still deliver to me?

Yes! Most deliveries outside our delivery area (defined by the work-of-art map online or whatever the online ordering system will let you get away with) must have a minimum purchase of $20 unless you are literally across the street! Depending on how far outside the delivery zone the destination is, an extra fee of $2.50 to $10 may be added as well. To request an out-of-area delivery, call the shop or e-mail Jake and we’ll see if we can work something out.

Is there a delivery charge for orders?

Aside from the out-of-area deliveries noted above, there is not a delivery charge. Our drivers to work for tips however and very much appreciate your generosity for their speedy and courteous service!

When is the last time I can place an order?

11:30 p.m.

Can I stop in and pick up some cookies?

We do not have a retail location at this time so drop-ins aren’t available, however, if you are near downtown/the Gulch and are in desperate need of cookies, we can meet you somewhere very near our kitchen in order to reduce order turnaround time.

Do you offer daytime deliveries?

We do offer daytime deliveries beginning at 1:00 p.m. Tuesday-Friday. These deliveries may not always be available so please e-mail Jake or call the shop if you have questions. Be patient with us as we grow…our goal is to eventually accommodate any cookie cravings in the Nashville area but for now we’ve chosen to open with limited hours.

Do you have any gluten-free, dairy-free, fill-in-the-blank-free cookie options?

At this time we do not have any special dietary-restricted cookies. Please see the ‘About our Cookies’ page to learn more about the care that goes into selecting our ingredients. We are a young company and have not ruled out any of these options for the future.

Can you bring hot cookies to my event?

Yes! Since we eat them often, we think our cookies and milk would make a great addition to any event…especially evening parties or wedding receptions. If you have an order over 5 dozen, please e-mail Jake or call the shop and let’s work something out.