FAQ

May I order a variety of cookies in one dozen or do they all have to be the same?

Your order may contain different varieties. The number of varieties depends on the amount of cookies you order. With a 1/2 Dozen, you may get 2 varieties; 1 Dozen = 3 varieties; 1 1/2 Dozen = 4 varieties; 2 and 3 Dozen = 6 varieties; 4 Dozen or more = 8 varieties. If you are having trouble with the online system, please call the shop and our team will take care of you!

May I include a note with my cookie gift?

Absolutely! Though we do write straight-forward notes with the same handwriting as all others, our staff enjoys humorous and thoughtful notes as well. But please,  no essays. All notes are complimentary and come on a Jake’s Bakes fold-over card. To ask for a note in your online order, include the note-to-be in the “Special Instructions” box or the “Delivery Instructions” box. You may also call the shop.

I am outside the delivery area, is there a chance you all can still deliver to me?

Depends. Depending on the size of the order, busyness of the shop and how far outside the delivery zone the destination is, we may be able to accommodate for an extra fee. To request an out-of-area delivery, call the shop and we’ll see if we can work something out.

Is there a delivery charge for orders?

Aside from the out-of-area deliveries noted above, there is not a delivery charge. Our drivers do work for tips however and very much appreciate your generosity for their speedy and courteous service!

How long does it take to receive my order?

ASAP daytime orders typically take 1-1.5 hours to deliver unless scheduled in advance. Evening orders are usually within an hour unless we are stacked up

When is the last time I can place an order?

August-April: 11:30 p.m.

May-July: 11:00 p.m.

Can I stop in and pick up some cookies?

Yes! Come visit us at 2422 Elliston Place.

When do deliveries begin?

We open at 10:00 a.m. and the first delivery will go out shortly afterward.

Do you have any gluten-free, dairy-free, fill-in-the-blank-free cookie options?

At this time we do not have any special dietary-restricted cookies. Please see the ‘About our Cookies’ page to learn more about the care that goes into selecting our ingredients. We are a young company and have not ruled out any of these options for the future.

Can you bring hot cookies to my event?

Yes! Since we eat them often, we think our cookies and milk would make a great addition to any event…especially evening parties or wedding receptions.