Delivery Policies

These guidelines for delivery are in place to allow for a great experience both from our standpoint and yours. Missed deliveries aren’t fun for anyone!

  • Delivery Basics:

We will do our best to get your cookies fresh to your door at your requested time. When you place an order through the website, you will be given a screen confirming your order as received and providing an estimated time of delivery. If you have questions about meeting a specific deadline, please call us before placing an order. Once again, these are estimations! Jake’s Bakes does not guarantee delivery times due to many factors (such as Nashville traffic) being out of our control. We promise that we are working hard to get your order to you as fast as possible. If you must have your order for an event or meeting at a certain time, please make sure that information is included on the order. 

Please note, there will be a 15% delivery charge added to all orders. The driver receives most -- and sometimes all -- of this charge as gratuity. You are not required or expected to tip your driver, though additional cash tips are always appreciated for great service.

Keep in mind that Jake's Bakes guarantees delivery only to the address specified on the order sheet. We are not a detective service and must rely on you to provide us accurate information. If you notice incorrect information in your confirmation e-mail, please inform us immediately so we can make the changes. We all want this transaction to go smoothly!

  • Timetable for a Delivery:

If you request ASAP as your delivery time when you order online, it will typically take about 45-60 minutes to make this delivery in the evening and 60-90 minutes during the daytime, depending on the address. A longer wait time is possible if we have a large number of orders at one time, if you’re on the perimeter of our radius or if you order during rush hour. On the other hand, shorter times are possible if we have few orders and you are nearby. If you are curious about how long deliveries are running at any given time, please give us a call at the shop during business hours and we’ll be happy to let you know before you place an order.

 

  • Gift Orders

Jake’s Bakes guarantees delivery to the address provided at the time of order only, not the recipient. We have a call-ahead policy for gift deliveries to universities, personal residences or offices after 5:00 p.m. so that we can confirm the recipient (or someone) will be available to receive the delivery. If you are ordering a gift for someone else, please make sure to indicate the recipient’s name and phone number, and a gift message if you’d like to include one (and sign the gift message if you want to let them know who it's from!). Gift deliveries requesting a ‘surprise delivery’ without a call-ahead will be left on the on the porch if the door and/or provided phone number are not answered. Jake’s Bakes takes no responsibility for orders that are damaged or stolen. Please provide your own phone number in case we do run into delivery problems. We do not redeliver surprise deliveries for universities if the recipient does not answer their phone. Please keep this in mind.

 

  • Dorms, Condos or Other buildings with security at the Front

When you place an order, please make sure to provide us with an accurate phone number where you (and the gift recipient if applicable) may be reached. When we arrive, we will call the number so you can meet us in the lobby or outside the building as we are not able to access dorm rooms directly. If you do not answer the phone when we arrive and we are unable to leave the delivery with the front desk, you will be responsible for calling the shop to schedule a pick-up or another delivery, at which point a re-delivery fee will be charged. *Campus deliveries please note: We do not deliver to private mailboxes (PMBs)! Please provide the recipient’s phone number so we may set up a good time/place to deliver the cookies. The more information you can provide us, the better it is for everyone involved.

 

  • Out of Delivery Area

If you have an address that is just over our delivery zone, we can typically accommodate. If you are looking for delivery further out, we are able to work with a courier service that can take orders between 10:00am and 4:00pm Monday-Friday. The cost for the courier service is typically $20-40 depending on the distance traveled. Courier service orders must be placed over the phone. We do not accept courier deliveries that must be delivered at a certain time. Courier deliveries are not guaranteed to be warm.

If you have an event located our of our stated delivery zone, please e-mail or call us. Our team will go further distances if you are ordering a large quantity of cookies.

It is always Jake’s Bakes’ final call as to whether we can accept out-of-area orders.

 

  • Jake’s Bakes Delivery Map

After four-plus years of delivering in Nashville, we have a better understanding of what parts of town require extra delivery time and therefore we have moved to a graduated pricing model for delivery. If you are within 2.5 miles of our shop, we have no delivery charge other than the 15% that will be on every delivery as driver gratuity.

After 2.5 miles, we have two additional tiers of delivery service. Tier 1 covers most of Green Hills, Franklin Pike and East Nashville between 14th, Cleveland Streets and the river. This tier has a $16 minimum and a $3 delivery charge in addition to the 15%.

The tier beyond that (some of which is new territory or Jake's Bakes!) covers an additional chunk of West Nashville, Belle Meade, Berry Hill and East Nashville. This tier has a $31 minimum and a $6 charge in addition to the 15%.

We understand that many of you might not be from Nashville, but hopefully this list will help. Zip codes typically start at the center of the city and expand out so it's difficult to have a hard-and-fast list, but here is one that may help:

Definitely deliver: 37201, 37203, 37208, 37212, 37213, 37219, 37228

Deliver to most addresses: 37204, 37209, 37210

Deliver to about 50 percent of addresses: 37205, 37215, 37206

Deliver to a few addresses: 37206, 37207, 37211

Outside our stated zone (courier territory): 37027, 37064, 37067, 37069, 37076, 37115, 37214, 37216, 37217, 37221 (and more)