Delivery Policies

These guidelines for delivery are in place to allow for a great experience both from our standpoint and yours. Missed deliveries aren’t fun for anyone!

  • Delivery Basics:

We will do our best to get your cookies fresh to your door at your requested time. When you place an order through the website, you will be given a screen confirming your order as received and providing an estimated time of delivery. When you place an order over the phone, we can give you a more accurate ETA. Once again, these are estimations! Jake’s Bakes does not guarantee delivery times due to many factors (such as traffic) being out of our control. Please be patient. We promise that we are working hard to get your order to you as fast as possible. If you must have your order for an event or meeting at a certain time, please make sure that information is included on the order. 


For orders placed over the phone, there will be a 15% delivery charge added to all orders under $100 and a 10% charge added to all orders $100 and over. The driver will receive a portion of this delivery charge as gratuity.

 

  • Timetable for a Delivery:

If you request ASAP as your delivery time when you order online, it will typically take about 45-60 minutes to make this delivery in the evening and 60-90 minutes during the daytime. A longer wait time is possible if we have a large number of orders at one time, if you’re on the perimeter of our radius or if you order during rush hour. On the other hand, shorter times are possible if we have few orders and you are nearby. If you are curious about how long deliveries are running at any given time, please give us a call at the shop during business hours and we’ll be happy to let you know before you place an order.

 

  • Gift Orders

Jake’s Bakes guarantees delivery to the address provided at the time of order only, not the recipient. We have a call-ahead policy for gift deliveries to personal residences or offices after 5:00 p.m. so that we can confirm the recipient (or someone) will be available to receive the delivery. If you are ordering a gift for someone else, please make sure to indicate the recipient’s name and phone number, and a gift message if you’d like to include one. Gift deliveries requesting a ‘surprise delivery’ without a call-ahead will be left on the on the porch if the door and/or provided phone number are not answered. Jake’s Bakes takes no responsibility for orders that are damaged or stolen. Please provide your own phone number in case we do run into delivery problems. If you are ordering for multiple people at once, we do provide a Client List Form for convenience. Please fill out the form located here and email to jake@jakesbakesnashville.com when completed.    Client List Form 

 

  • Dorms, Condos or Other buildings with security at the Front

When you place an order, please make sure to provide us with an accurate phone number where you (and the gift recipient in applicable) may be reached. When we arrive, we will call the number so you can meet us in the lobby or outside the building as we are not able to access dorm rooms directly. If you do not answer the phone when we arrive and we are unable to leave the delivery with the front desk, you will be responsible for calling the shop to schedule a pick-up or another delivery, at which point a re-delivery fee will be charged. *Campus deliveries please note: We do not deliver to private mailboxes (PMBs)! Please provide the recipient’s phone number so we may set up a good time/place to deliver the cookies. The more information you can provide us, the better it is for everyone involved.

 

  • Out of Delivery Area

If you have an address that is just over our delivery zone, we can typically accommodate. If you are looking for delivery further out, we work with a courier service that can take orders between 10:00am and 5:00pm Monday-Friday. The cost for the courier service is typically $20-40 depending on the distance traveled. Courier service orders must be placed over the phone.

If you have an event located our of our stated delivery zone, please e-mail or call us. We will go further distances if you are ordering a large quantity of cookies.

It is always Jake’s Bakes’ final call as to whether we can accept out-of-area orders.

 

  • Jake’s Bakes Delivery Map

We understand that many of you might not be from Nashville so the map below looks like Greek to you! Zip codes start at the center of the city and expand out so it's difficult to have a hard-and-fast list, but here is one that may help:

Definitely deliver: 37201, 37203, 37208, 37212, 37213, 37219, 37228

Deliver to most addresses: 37204, 37209, 37210

Deliver to about 50 percent of addresses: 37205, 37215

Deliver to a few addresses: 37206, 37207, 37211

Outside our stated zone (courier territory): 37027, 37064, 37067, 37069, 37076, 37115, 37214, 37216, 37217, 37221 (and more)